“We were so traumatised by our accident that we were not quite sure how to proceed. After our first meeting with you, our feelings were that someone was going to help us. We liked the very sympathetic approach that was given to us and the professional and thorough detail that you went into. We felt we were consulted and kept advised throughout our claim. We found you very helpful to deal with and sympathetic. Everything was dealt with professionally, and our claim was settled satisfactorily and without us being distressed more than necessary, at what was a very upsetting time for us.” Mr. and Mrs. Walker, Lossiemouth, Moray Continue Reading
Testimonial – CM Shetland
“I was wary of making an insurance claim as I believed it was a very complicated process. Now that my claim is successfully completed, I don't think it's complicated any more. It was all pretty straightforward and I was given easy instructions if I needed to complete any paperwork etc. The three biggest benefits of your service to me were: great communication (fast and relevant) keeping me up to date; easy instructions (help if needed); and a great outcome. I would tell any other people considering using your services that you offer a great service that is easy to use and keeps you informed at all stages of the process. What I liked most about your service was the rapid communication and friendly staff.” CM, Shetland Continue Reading
Testimonial – CD Elgin
"Thank you for your help. I was unsure what to do about my claim and you made it all very easy and stress-free for me. You dealt with my claim very professionally and I was kept informed of what was happening at all stages. I would certainly encourage others to use your services for a personal injury claim." CD, Elgin, Moray Continue Reading
Insurers Not Getting In Touch After An RTA (Why That Might Be)
How long does it take for Insurers to get in touch after a road traffic accident? That’s a question we received recently in the following terms: “I was involved in an RTA two months ago. I have not heard from the insurance company yet. How long does it take for them to get in touch? The accident was not my fault.” A significant collision - with lots of post-accident worries It turns out this accident involved a rear end shunt at a junction. The vehicle was pushed right off the road by the impact. The injured driver who contacted us had been knocked unconscious as a result of the crash. He spent two nights in hospital, was off work for several weeks and lost wages. An incorrect assumption He had been driving his works van and thought that his employers’ motor insurers would take care of his claim for his injuries and his financial losses, including his loss of earnings. This was a classic situation where you, as the accident victim, have suffered injury through no Continue Reading
