Consumer claims on home and other insurance policies should now succeed more easily  We’re now just over a year into a new legal framework which could benefit you, as a consumer, if you have to make a claim on insurance and your insurer refuses to honour it. The range of consumer insurance policies affected is very wide indeed. In our experience, most people have a wrangle with an insurance company sooner or later. This change to the law is something worth bearing in mind if you find yourself in dispute with an insurer over a claim you have made on a policy. The fatal mistake – failure to disclose Typically, the scenario is one where your insurer says that, at the time you took out the insurance (or renewed it), you failed to tell them about some important fact which would have influenced the level of premium – or even whether they would have agreed to insure you at all. In those circumstances, the insurer would refuse to pay out on your claim, or could impose Continue Reading