It can often be a frustrating game for consumers with possible claims against large organisations or corporations.
If liability is denied by the company (or if they don’t even engage in negotiations) you generally face the prospect of having to raise a court action to press your claim.
Expenses or costs tend to follow success in court actions so, even where you have what seems to be a strong claim, the economic imbalance between the parties can make the prospect of a court action quite daunting for you as the consumer: if you lose, you may have a large bill to pay.
Canadian Musician, Dave Carroll, found a perfect way round this problem when United Airlines allegedly caused significant damage to his expensive guitar at Chicago Airport.
He wrote and recorded a song and uploaded the video to YouTube.
This reportedly knocked around $180 million off the share value of the company in the aftermath of its release.
We don’t suggest you try this if you want to complain about your lawyer, as there are already plenty of negative songs about them out there.
But it’s definitely another form of Alternative Dispute Resolution to keep in mind.
Get composing!
